Your Outsourced IT Department

Managed IT, cybersecurity, and cloud solutions for small businesses
in Edmonds, WA and South Snohomish County — without the overhead of hiring in-house.

What We Do

Reliable IT solutions tailored for your business

Managed IT

Your outsourced IT department. 24/7 monitoring, automated patch management, and hardware lifecycle planning — all proactively managed.

Cybersecurity

Multi-layered defense with Huntress MDR, Todyl SASE, email security, DNS filtering, and security awareness training built into every plan.

Cloud & Microsoft 365

Full M365 management — Intune device policies, Entra ID, Conditional Access, email security, and backups. Migration and day-to-day administration.

Help Desk

Fast, friendly support via phone, remote, or on-site. Submit tickets through our client portal and track every request in real time.

Your Local IT Partner

Sound IT Solutions provides complete outsourced IT for small businesses in the greater Edmonds and South Snohomish County area — typically 5 to 50 employees.

We act as your dedicated IT department: strategy, support, security, and procurement all handled by one team. No ticket queues at a call center, no rotating technicians — just consistent, relationship-driven service from people who know your business.

Proactive Monitoring
Fast Response Times
Predictable Pricing
Security-First Approach
Serving
Edmonds, WA & Surrounding Areas
Support
Phone, Remote & On-Site
Approach
Proactive & Relationship-Driven

Managed Service Plans

Structured support tiers designed to match your business needs — from essential coverage to full white-glove IT.

Bronze

Essential monitoring & remote support

  • 24/7 monitoring & alerting
  • Automated patch management
  • Remote help desk support
  • Email security & filtering
  • Next-business-day response
Ideal for small teams with straightforward IT needs
Gold

Priority service with dedicated attention

  • Everything in Silver
  • 1-hour priority response SLA
  • After-hours emergency support
  • Strategic IT planning & budgeting
  • Dedicated account management
Ideal for businesses where downtime is not an option

Our Technology Platform

Every managed client gets a curated, enterprise-grade stack — not a patchwork of free tools.

Security
Huntress
Managed Detection & Response
Todyl
SASE, Firewall & EDR
Mesh
Email Security
PowerDMARC
Email Authentication
Huntress SAT
Security Awareness Training
Zorus
DNS Filtering
Management & Backup
NinjaRMM
Monitoring & Management
Servosity
Backup & Disaster Recovery
Microsoft 365
Intune, Entra & Defender
Halo PSA
Ticketing & Service Desk
We require business-class hardware (Dell, HP, Lenovo) with SSD storage, Intel i5+, and a maximum 3-year lifecycle — no consumer-grade equipment.

What Our Clients Say

100% unfiltered feedback pulled directly from our ticketing system — nothing hidden, nothing cherry-picked.

Charlie is always so responsive and gets to me quickly to resolve my issues. I so appreciate having him to help me. Thanks, Tricia McLaughlin

February 2026

Charlie is simply GREAT! He responds as quickly as he can and is extremely knowledgeable. I appreciate him helping me given my lack of knowledge with computers. Thanks Charlie

February 2026

Above and beyond response time, knowledge, and professionalism. Thank you!!

January 2026

I appreciate the knowledge from Sound IT when troubleshooting a computer problem. The fact that Charlie has such an extensive background in solving problems, gives me confidence in working with him and Sound IT, as opposed to someone else who doesn't have any ideas what is causing the problem, and charges me for an unsuccessful fix. Debbie L

December 2025

Pleasant and prompt service.

December 2025

I'll say it again; Sound IT is AWESOME!!!!

December 2025

Just so you know, Sound IT is a primo tech service and will give you a great sense of security in managing your computer issues. I really feel safer because of them. Thank you.

December 2025

Just the same efficient pleasant service I always get from Charlie and I so appreciate it.

December 2025

Charlie is always quick to respond whenever I have an issue with my computer. I am so grateful to have discovered Sound IT and Charlie. I highly recommend Sound IT and Charlie to anyone that needs help with their computer. Tricia McLaughlin

December 2025

Get In Touch

Have a question or ready to get started? We'd love to hear from you.

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Phone
425-654-2502
Location

Edmonds, WA
South Snohomish County

Business Hours

Monday – Friday: 8:00 AM – 5:00 PM

After-hours emergency support available for managed clients