LITE membership is what we consider to be the basics: Managed anti-malware, system health monitoring, and access to lower rates on support credits.

Work/support is always considered "low" priority but emergency issues can be upgraded to "critical" priority for a fee.

The target audience for this plan meet the following criteria:

• Value their computers' security and maintenance
• Have minimal technical support requirements
• Low chance of needing emergency support
• Are willing to pay for support as-needed but at a reduced rate
• Have fewer than 5 computers (residential or very small business)

When we built our Standard membership. We started by asking the question: "What is the set of services and technology that every internet user needs to stay productive and secure online?"

Managed IT Membership Standard is the answer to that question. We cover the basics of health management and anti-malware, but also protect you from malicious websites and hackers. Then we take it a step farther and include a fantastic, easy to use password manager. Topped all off with priority support. Truly the gold standard of IT.

The target audience for this plan meet the following criteria:

• Value the peace of mind of having experts managing their IT security and reliability.
• Want to minimize disruption and loss of productivity due to surprise technology failures.
• Need priority support.
• Want to control IT costs with a predictable monthly spend and included support.