Sound IT Solutions provides solid, in-shop, on-site, and remote PC solutions including consulting, training, and hardware/software repair. Whether there is an issue with hardware, software, or anything in-between you can rest assured that troubleshooting, diagnosis, and repair will be handled professionally, courteously, and with a personal touch that is hard to find in the IT field!

Established in 2006.

Sound IT Solutions started as a small, on-the side service, mostly doing PC repairs for friends and family in their homes. Charlie quickly realized that there was huge potential for the right kind of PC repair company so he got a business license and started advertising. At first the original name was 'Bell Computers of Federal Way' and was located in South King County.

In early 2009 he relocated to Lynnwood, WA and the name was officially changed to 'Charlie's PC Repair'.

In 2011 he moved to Edmonds, WA (in the 98026 zip code part).

In 2012 he moved into the Edmonds "bowl" downtown.

In 2015 we leased a larger space at 610 Main St. in Edmonds and converted to an LLC taking on the "CareTech, LLC" name.

Although there have been changes over all this time, the constant has been simple: Provide a fair, high-quality service to every customer. Treat them well and the business will grow.

Charlie Coutts Founder, Owner, Manager: Wearer of many hats

I have always been very involved in working with and learning about computers as well as the intricacies of running a premier computer service business. Over time, I continued honing my troubleshooting and repair skills and branching out into programming and web-design. I have managed technical support and PC repair departments for several prominent custom computer manufacturers and always try to keep my finger on the pulse of the technology world. On top of that, I have always had a passion for helping people. I believe that integrity and honesty is the surest route to success and I love a good challenge. Show me your broken computer and let's fix stuff!

Joe Julian Technical Support Specialist

I started working on computers in the early 2000s when I would travel with my self employed father, who would fix customer's computers from all around the state. On top of the experience I gained fixing other people's computers, I also had one of my own that I was able to mess around with to my heart's content. I had a lot of fun taking the things apart and putting them back together, and I'm thrilled to be able to do that for a living. When you bring your computer here, your machine is being looked after by a bunch of guys who have real passion for what they do.

Mark Smith

Mary Sobrado Customer Service