Company Health and Safety Update

We take health and safety very seriously. Not only the health and safety of our clients' technology systems, but also the medical health and safety of our staff, clients, and our community as a whole. Based on information from both state and federal health officials, and out of an abundance of caution, we have suspended in-person office visits at our office for the time being. During this time, we are conducting all business as normal by phone or email. A large amount of our day-to-day support is already handled by phone and remote desktop so we feel that while this decision may be inconvenient for a small amount of people, the health benefits to our staff, families and community could be significant. Thank you for your understanding. Click here to see what we are doing for our community for COVID-19 and how you can help!

Phone/Remote-Desktop Support

World-Class Phone Support

Since the dawn of time. . . PC repair services have used the same business model as the auto repair industry.

This means: Unplugging everything, dropping your computer off at a repair shop, waiting for them to finish the repairs, then picking it up, bringing it back home and trying to put everything back the way it was.

Sometimes this model has its virtues, but in many cases it isn't necessary.

Fortunately, your computer is very different than a car. Where a car often needs hands-on attention and loud, heavy machinery to fix, most personal computer problems deal with software, whether it's a driver, application, or a virus infection. This means that Sound IT is able to solve most problems over the phone and/or using a remote desktop connection.

So if you need computer help, don't tear apart your desk. Contact Sound IT first. If it turns out that it can't be solved over the phone we'll apply the phone time towards an on-site or in-shop repair.

We require support to be scheduled one day in advance. Emergency support may be available at higher rates.