Full-Service In-Shop Diagnostics/Repair
In-shop service is the traditional way to get your computer fixed. You bring the computer to us, we fix it and let you know when it is done so you can come pick it up. Because a technician doesn't need to travel and can sometimes work on more than one computer at a time, it is sometimes more efficient than our On-Site Service option.
We are located in beautiful Downtown Edmonds (The Bowl). Our address and a handy map can be found on our Contact Us page.
To get started, you can make an appointment (see Contact Us button below) for an in-shop drop-off, or just walk in. (Appointments take priority while walk-ins are first-come first-serve).
Checking a computer in for repair usually takes about 5-10 minutes. We take this process seriously and there are several liability and legal items to cover. If you don’t have enough time or are somehow impaired or unable to complete the process, we will recommend coming back when you can do so.
Customer Service rep will get your contact information as well as information about the device to be repaired including a description of the problem.
Customer Service rep will create a repair ticket and print out the check-in forms for you to sign. This repair ticket will be the technician’s primary source of information about your problem so it is always best to have lots of very clear, accurate information. If something needs to be corrected, let the customer service rep know so they can get it right. If you have any questions about any of the legal/liability questions, please feel free to ask.
All checked in repairs require one support credit. Support credit is non-refundable and includes up to 30 minutes of technician time spent on Client's reported issue(s). If more work or parts are required, Sound IT will coordinate with Client to gain approval before incurring additional costs.
We’ll get the device queued up for service.
Our technicians will get your device on the bench as soon as possible. They will spend up to 30 minutes of hands-on time diagnosing and/or solving the stated problems. If they reach a diagnosis or exhaust the allotted 30 minutes, they will stop and call you to discuss next steps. Because many of our tests take a long time to run and we only count hands-on time, it can take a while before the 30 minutes is reached. Typically that first contact will be within 1 business day from check-in
